Telephone Crisis Support

If you, or someone you know needs crisis support, call Lifeline now on 13 11 14.

If life is in immediate danger call 000.

13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.  

Anyone across Australia experiencing a crisis or thinking about suicide can contact Lifeline.  Regardless of age, gender, ethnicity, religion or sexual orientation, our trained crisis supporters are ready to listen, provide support and referrals.  The 13 11 14 service respects everyone’s right to be heard, understood and cared for.

Somewhere in Australia there is a new call to Lifeline every 33 seconds.

Some of the issues that people call Lifeline about include:

  • Family and Relationship Issues

  • Mental Health Concerns

  • Suicide Prevention and Support

  • Abuse and Violence

  • Loneliness

  • Loss of a loved one

  • Problems in the workplace

It is important to remember you are never alone and that professionally trained Crisis Supporters are there to listen and help you through


What to expect when you call Lifeline

Lifeline provides a confidential service.

Our Crisis Supporters will answer your call and:

  • Listen to your situation

  • Provide immediate support

  • Assist to clarity options and choices available to you

  • Provide you with referral information for other services in your area (if applicable)

Your call will be answered as soon as possible by the next available crisis supporter.  If your call isn’t answered straight away, it means we are experiencing high demand for our service – please stay on the line.

If you are in immediate danger please call 000.

Call Costs

Most calls to 13 11 14 from a landline will be charged the cost of a local call, however additional charges may apply for some home phone plans.

Calls to 13 11 14 from mobiles are free. This includes Pre-Paid and Post-Paid customers.

Pre-paid customers who are out-of-credit will be connected to 13 11 14 until the prepaid service is suspended. The out-of-credit period varies depending on providers but is typically between 30 days and 6 months.

Privacy

The privacy of our callers is important. Lifeline’s policy is to preserve life wherever possible. If your life or safety, or that of someone else is at imminent risk it is possible that your rights to confidentiality may not be upheld. An ambulance or the police may be involved if there is real concern that you are unable to contact these agencies yourself. For more details please read our Privacy Statement.