Toolkits And Resources

Lifeline Services


Brand Positioning Logo CMYK


Lifeline provides all Australians experiencing a crisis with access to online and phone crisis support and suicide prevention services.  Find out how these services can help you, a friend or a loved one.

Call us on 13 11 14

Chat to us online 7pm-4am, 7 days (AEST)


Crisis Support


Image Crisis Support


A crisis is someone’s personal reaction to an event or experience in their life they find hard to cope with.

Fact Sheet – What is Help-Seeking?

Tool Kit – Helping someone at risk of suicide

Tool Kit - Helping someone at risk of suicide - Please click on the appropriate language to download a brochure

Arabic Assyrian Chinese English Dari Dinka Farsi Greek Italian Khmer Korean Krio Macedonian Serbian Spanish

Turkish Vietnamese


Preventing Suicide


Image Preventing Suicide


If you or someone you know is thinking about suicide get help immediately.

Call 000 if life is in danger or Lifeline 13 11 14

Tool Kit – Helping someone at risk of suicide

Tool Kit – Suicide prevention information for Aboriginal & Torres Strait Islander People

Suicide Bereavement


Asking for Help


Image Asking for help


Asking for help or help-seeking is the process of finding and receiving support from others.  Getting help when you need it is really important to your physical and mental health.

Fact Sheet – What is Help-Seeking?

Tool Kit – Men experiencing difficult times




Image Depression


Depression is a serious illness that can affect your physical and mental health, your relationships with others and your ability to work and enjoy life.  Depression is one of the most common mental health problems.  One in five people experience depression at some stage in their lives.  

Tool Kit – Help when you are feeling down

Tool Kit – Carers of people with mental illness


Domestic & Family Violence


Image Domestic Family Violence


Domestic and Family Violence is when someone you have a close personal relationship with like a partner, spouse or family member harms you, controls you or makes you feel afraid.  The violence may not always be physical, but can be emotional or psychological and create just as much harm.

Fact Sheet – What is Family Violence?

Tool Kit – Domestic Violence


Family & Relationship Problems


Image Family Relationship Problems

Family and relationship problems can occur between partners, spouses, parents, children, siblings, friends and other important people in your life. Signs of family and relationship problems include frequent arguing, disagreements, and breakdown in communication, angry outbursts, avoidance and physical conflict.

Fact Sheet – What are Family & Relationship problems?

Tool Kit – Domestic Violence


Financial Problems

Image Financial Problems



Many people are facing hard financial times and the impact on mental health can be significant. These problems can seem impossible to overcome, but you can get help and take steps to improve your situation.

Fact Sheet – What is Financial Pressure?

Tool Kit – Men experiencing difficult times


Loneliness & Isolation


Image Lonliness Isolation

Loneliness is a feeling of sadness or distress about being by yourself or feeling disconnected from the world around you, particularly over a long period of time. Everyone feels lonely sometimes but there are ways to get connected and overcome loneliness and isolation.

Fact Sheet – Loneliness and Isolation


Loss and Grief


Image loss and grief


Loss and grief is something we all experience. How it impacts us depends on a range of things, including who or what we have lost, our personality, past history, upbringing, cultural heritage, spiritual beliefs, current circumstances and our social support networks.

Fact Sheet – Loss and Grief

Tool Kit – Coping with sorrow loss and grief


Panic Attacks


Image Panic Attacks

A panic attack is a sudden rush of intense anxiety or fear together with a surge of frightening physical sensations and thoughts.

Fact Sheet – What is Help-Seeking?

Tool Kit – Panic Attacks


Problem Gambling

Image Problem Gambling


When gambling becomes an addiction it can cause emotional, social and financial distress and problems. Lots of people get into problems with gambling. You are not alone. Help is available.

Fact Sheet – Problem Gambling


Recovering after a natural disaster


Image Recovering after a natural disaster


Natural disasters are extremely challenging for the people directly affected. It takes time to recover, not just for individuals but entire communities.

Fact Sheet – Coping with community crisis or natural disaster

Tool Kit – Getting through floods, drought and extreme climate events

Tool Kit – Helping your children cope after a natural disaster


Rural Mental Health


Image Rural Mental Health


People living in regional, rural or remote towns and communities often experience the same issues as everyone else. However, they also face additional challenges that impact on health and wellbeing.

Tool Kit – Helping someone at risk of suicide




Image Self Harm


Self-harm, (also known as deliberate self-injury or non-suicidal self-injury), is when someone deliberately inflicts physical harm on themselves. It is a behaviour that is used to cope with difficult or painful feelings.

Fact Sheet – What is Help-Seeking?




Image Stress


Everyone experiences stress to some extent in their lives. Find out what causes stress and steps you can take to better manage stress.

Fact Sheet – What is Stress?

Tool Kit – Overcoming Stress


Substance Abuse and Addiction


Image Substance Abuse Addiction


Substance abuse or misuse is the harmful use of substances (like drugs and alcohol) for non-medical purposes. Some people are more likely to become addicted to a substance depending on their mental, physical and lifestyle factors.

Fact Sheet – Substance misuse and addiction


Suicide Bereavement


Image Suicide Bereavement

Suicide Bereavement is the deep sadness and mourning felt after the loss of someone to suicide. The grief, confusion and anguish that comes from losing someone you love, a family member, a friend, or a colleague is devastating.

Fact Sheet – What is Suicide Bereavement?

Survivors of Suicide Booklet

Suicide Bereavement