Stop struggling with financial stress
The impact of financial distress
Financial issues can spiral out of control quickly. Constant worry about juggling bills or being chased by creditors can take its toll on a person, their family and friends.
Lifeline Macarthur and Western Sydney provides free financial counselling to help reduce the burden on families and improve the health and well-being of our communities. We hope that relieving the pressure that people experience from financial difficulty will reduce the risk of suicide incidence and ideation and improve the mental health of people in our community.
If you are under severe emotional distress, please call our 13 11 14 Crisis Support Line which is available 24/7.
Our financial counsellors can help
This free, professional and confidential service is for those experiencing financial challenges. It is provided by accredited financial counsellors who can help you to explore your options, provide advocacy and support when dealing with creditors and help with budgeting. People that seek out our financial counsellors often have:
Bills piling up
Difficulty meeting financial commitments
Pending legal action regarding debts
Experiencing harassment from creditors or debt collectors
Please note that our Financial Counsellors do not lend money, but can provide you with options, information and guidance.
What to bring to a financial counselling appointment
Please bring any helpful paperwork to your appointment, including:
Any information you have in relation to your debts, such as: letters, recent account statements from debt providers, emails and text messages
Payslips, and if you receive Centrelink payments a recent Centrelink Income Statement
Net Profit and Loss Statement for business operators
All of our financial counsellors are accredited by FCAN (Financial Counsellors'Association of NSW INC.)
Talk to one of our financial counsellors
Financial counselling is provided judgement free and our clients are treated with the utmost respect, empathy and privacy.
Anyone is eligible to see one of our Financial Counsellors, however appointments are essential.